Troubleshooting

  • Connection problems

    How to narrow down the cause First up, we're sorry. Connecting shouldn't be (and usually isn't) a problem, but if it is, try these steps to figure ou...

    Jun 10, 2015 08:59PM UTC
  • Can't find a font

    What to do if a font or weight from one of our providers is not listed in Typecast Every once in a while we discover a missing or incomplete font fam...

    Oct 17, 2013 11:26AM UTC
  • Cannot export a png

    What to do if you cannot export a png of your design What a pain! Here's a couple of gotcha's to look out for. Background images If you've ad...

    Oct 16, 2013 12:02PM UTC
  • Error: Our server is having some internal difficulties

    Project won't load? Try these steps. This error is thrown when there is a mismatch between the local project and that in the long term store. Try dup...

    Jan 14, 2014 11:35AM UTC
  • Network set up: Speed test

    A quick check to rule out bandwidth problems Use a service like this one to check your bandwidth. ​ This screenshot shows a healthy connectio...

    Oct 31, 2013 08:36PM UTC
  • Network set up: Check secure WebSockets are allowed

    If they are not allowed, contact your network administrator. Secure websockets are used for communications within Typecast. If they are not supported...

    Jan 06, 2015 11:48AM UTC
  • A font or weight is not loading

    What to do if the embed code is not serving all your fonts and weights Whether working on a local prototype or a live site, you need to license your ...

    Oct 17, 2013 11:49AM UTC
  • Browser extension conflicts

    Try using an incognito window to pin down the culprit A great way of quickly determining whether you have an extension that conflicts with Typecast i...

    Dec 09, 2013 02:09PM UTC
  • Why is a change in one container affecting another?

    You need to give each container a unique class Containers are great for comparing different fonts and styles side-by-side, providing you have given e...

    Aug 20, 2015 09:24PM UTC
  • Pop up menu is off-screen or not visible

    Change your browser zoom setting to see more on-screen. Typecast works better on larger screens, but we are planning to optimise the controls for sma...

    Oct 23, 2013 09:37AM UTC
  • How to open the error console

    Get error information from your browser Typecast works in modern versions of Chrome, Firefox, Safari and Internet Explorer 10+ (although you can view...

    Dec 02, 2013 12:33PM UTC
  • Troubleshooting locked projects

    Unlocking projects stuck in a locked state If a project is locked, first check to make sure it’s not open in another window or tab. If it isn’t and y...

    Aug 11, 2015 06:17PM UTC

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